Exchnage and Returns Policy

How to File a Claim for Your Order – Awanix.Pk

Dear Valued Customer,

If you’ve received a damaged, incorrect, or incomplete order, we sincerely apologize for the inconvenience. Please follow these steps to file a claim and resolve the issue quickly:

Step 1: Check Your Order

Before filing a claim, verify:
✔ The items received vs. what was ordered.
✔ Any visible damage to the product or packaging.
✔ If the issue is minor (e.g., wrong color/size), check if an exchange is possible.

Step 2: Contact Us Immediately

• Within 24  hours of delivery, notify us via:
  • 📞 Phone Support: +92 329-6075830
  • 📧 Email: support@awanix.pk (Include Order # and images/videos of the issue) video is mandatory
  • 💬 WhatsApp/Social Media: [Your Business WhatsApp/Social Links]

Step 3: Provide Required Details

To process your claim faster, share:

• Order number & date of delivery.
• Clear photos/videos (video is mandatory) of the damaged/incorrect item.
• A brief description of the issue.

Step 4: Resolution Options

Once verified, we’ll offer:
✅ Replacement (if stock is available).
✅ Refund (processed via bank transfer, Easypaisa, or JazzCash for COD orders).
✅ Store Credit (if preferred).

Important Notes:

• Claims filed after 24 hours may not be eligible.
• Fraudulent claims will be investigated and may result in account suspension.
• Refunds take 3–7 business days after approval.

We value your trust and will ensure a fair resolution. Thank you for your patience!

Need Help?
📞 Call Us: [0329-6075830]
📩 Email: support@awanix.pk

Best Regards,
The Awanix.Pk Team